- If you are covered by an annual service agreement, then we will:
at each annual visit, clean, adjust and lubricate all normally accessible parts of the clock system and associated equipment.
After notifying us of a ‘stopped clock’ or request for a call-out visit, we will attend on site as soon as possible.
This visit will be chargeable if the fault is found to be caused by normal wear and tear, misuse, tampering, neglect, failure of power supply, or vandalism outside of our control
The visit will be chargeable if the fault falls outside of the annual service practice. It may for example be caused by a broken part that requires replacement.
We will do our best to start a stopped clock but we cannot guarantee that this repair or start- up will be sustainable.
Should a stopped clock, whether covered by a service agreement or not, continue to be faulty, we will charge for subsequent site attendance unless covered under Product warranty.